FAQs

General

• What is this website and how does it work?
• Where are you based?
• How are search results ordered?
• What are search filters?
• How do I search/filter using Google maps?
• How do I contact the owner/advertiser of a particular property I like?
• I have a business and would like to advertise a banner on the side of your pages, how can I do that?
• What are Freehold, Ground rent (T) and Ground rent (P)?

My Account

• How do I change my email address on the website?
• I have forgotten my login details, how do I get them re-sent?
• I am trying to log in but the system is saying “incorrect password”?
• Can I change my password?
• What is password Strength?
• I have placed an advert yesterday and the status of it was ONLINE, but today it seems offline and I cannot change this in ‘MyAccount’. Can you explain this please?
• I would like to reduce/increase the price of my advertised property. How can I do that?
• I would like to change the address of the advertised property. How can I do that?
• I would like to edit the map location of my advert?
• Can I hide my advert for a few days?
• What are the statistics displaying in My Account?
• What is Advert completion 0-100%?
• Can you tell me the instructions for uploading photos?
• Can I choose which of my photos should display as the Search Results Thumbnail?
• How do I close my Account?

Advertise

• Does it cost anything to advertise?
• I have more than 1 property that I want to advertise, how do I go about it?
• Can I place an advert without uploading photos?
• I like your website and can see a lot of people use it. Can I advertise my car, caravan, boat etc?
• I am a developer and have a block of 20 apartments. Can I advertise all of them in one advert?
• Why do you make it mandatory to enter the address and map location of the property I’d like to advertise?
• I do not have a problem by giving the address of the property I have on the market, but I would not want to give my Home numbers or display it on the internet. Is there a way to do this?
• I decided to let out my property instead of keeping it for sale, how do I go about changing this?